Return & Exchange Policy

White Diamond Jewellery – Returns, Exchanges & Custom Orders

At White Diamond Jewellery, every piece is crafted with exceptional care and attention to detail. Because many of our creations are made specifically for each customer, our return policy is designed to protect both craftsmanship and customer satisfaction.

1. Custom & Personalized Jewellery

All custom-made, personalized, engraved, resized, or specially commissioned items are final sale and cannot be returned, exchanged, or refunded.

This includes:

• Custom ring designs
• Personalized engravings
• Made-to-order pieces
• Special gemstone selections
• Customized sizing or modifications requested by the customer

Once production has begun, custom orders cannot be cancelled.

2. Ready-to-Wear Items

Non-custom items may be returned within 14 days of delivery provided that:

• The item is unworn and unused.
• It remains in its original condition.
• Original packaging, certificates, and tags are included.
• There are no signs of damage, alteration, or resizing.

Returns that do not meet these conditions may be refused.

3. Exchanges

We gladly offer exchanges on eligible non-custom products within 14 days of delivery, subject to stock availability.

If the new item has a higher value, customers will be responsible for paying the difference.

Custom and personalized items are not eligible for exchange.

4. Damaged or Incorrect Orders

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with clear photographs and your order details.

After verification, we will arrange for a repair, replacement, or suitable resolution at no additional cost.

5. Return Shipping

Customers are responsible for return shipping costs unless the item received was defective or incorrect.

We recommend using:

• Fully insured shipping
• Tracking services
• Secure packaging

White Diamond Jewellery is not responsible for items lost or damaged during return transit.

6. Refund Processing

Approved refunds will be issued to the original payment method within 5–10 business days after the returned item has been inspected and accepted.

Original shipping charges are non-refundable.

7. Our Commitment

Because jewellery often marks life's most meaningful moments, we strive to ensure every customer is delighted with their purchase. If you have concerns about your order, our team will always work with you to find a fair and reasonable solution.

For assistance, please contact our customer support team before initiating a return or exchange.